Quality begins and ends with education. Competence human resources are the key for better quality and higher productivity. Currently, educational institutions are facing tremendous challenges in providing services to meet the rapidly changing demand of competence graduates as needed by users. In addition, several schools and higher education institutions are also eager to design its curriculum to educate outstanding future entrepreneurs.

These challenging missions can only be delivered when those educational institutions are proactively and systematically interact with their stakeholders and successfully interact manage their internal processes for better performance.